Frequently asked questions

What is the capacity at the venue?

Please refer to the hire us section on the website or email BHevents@epsom-ewell.gov.uk

 

Can we arrange to view the venue?

Of course, please contact the venues team at BHevents@epsom-ewell.gov.uk. We can book you in for an appointment with one of our Events Co-ordinators.

 

What is your booking process?

  • Full contact details will be required.
  • With the information and booking times discussed with you, we will update our system, send you a booking form to sign and return.
  • Upon receipt of booking form, and requested documents and we will send you a booking confirmation letter.
  • You will be required to inform us of all details of event, taking place at your event. Suppliers booked for your event will need to be approved before they can provide their services at the venue.

 

Will I be expected to pay the full cost of hire as soon as my booking is confirmed?

Once you have confirmed your booking with us, we will inform our finance department, who will in turn, send you an invoice. Upon receipt of invoice, you will be required to pay a deposit of 50% of the hire straight away, then the remaining 50% at least 28 days before your event date.

If you wish to hire a room within a 28 day period, you will be required to clear payment straight away before your event can be confirmed fully. This may be done via invoice or over the phone payment deoendant on booking notice

 

What is latest time we can play music?

Music must be finished by 12pm.

 

Can we bring our own electrical equipment?

You are allowed to bring equipment for use in the hired area subject to compliance with all health & safety regulations, including, but not limited to PAT certification. Please let us know what equipment you will be bringing at the time of booking.

 

Are we allowed to use helium balloons?

Due to the high ceilings within the venue, helium balloons are not allowed.

 

Can we get married at Bourne Hall?

Yes you can. We are a licensed wedding venue. The Studio room, Rose room, Banqueting Suite and Main Hall are licensed to hold civil ceremonies. You will need to arrange for a registrar to be present on the day of your wedding. To arrange this service you will need to contact the Surrey Ceremonies office on 01372 832806 or you can visit their website.

 

If we decide to get married elsewhere or at registry office, can we still hire Bourne Hall for an after function?

Yes you can. Please get in contact with us, if you would like further information.

 

Do you supply the furniture and equipment or is there an additional cost for this?

We have 12 6ft round tables (only available in Banqueting suite, Rose room and Studio room), 2 5ft round table (only available in Banqueting suite, Rose room and Studio room), 5ft & 6ft trestle tables, square tables and plenty of chairs for your event (subject to availability). We also have a sound system, microphones, projector & screen available should you wish to use. The tables and chairs can be set up according to your plans. This is all at no extra cost. Please get in contact with us, if you would like further information.

 

Other than weddings and parties, can your venue accommodate any other types of bookings?

Yes we can. You can hire our rooms for all types of events;

Exhibitions

Meetings and AGMS

Seminars and classrooms

Dance groups

Mini clubs and classes

And many more…

 

Can we bring our own food & drink?

Please contact us to discuss your requirements.

 

Do we need wedding/event insurance?

We recommend that you take out your own insurance to avoid any losses or damages incurred. We also remind you to refer to our terms & conditions.

 

Can I select my own caterers other than yours?

Please contact us to discuss your requirements.

 

Is there an alternative and easy access for suppliers and caterers other than the front door of the venue?

Yes there is. If you would like suppliers and caterers to enter through an alternative door, then they can drive up to the side of Bourne Hall and enter through the kitchen back door for caterers and the general back door for all other suppliers, which is located at the end of the car park.

 

Are you at Bourne Hall, able to run the bar for our wedding function or event?

Yes, we exclusively provide our bar services and do not permit you ot bring any Alcohol into the venue

 

What is latest time we can have a bar?

Bourne Hall has a license to sell alcohol until 12pm.

 

Are we allowed to use confetti?

Confetti is not allowed in the venue, and the hirer must ensure that all decorations are removed from the venue at the end of the hire period.

 

Do I need to take rubbish away or is a bin provided?

All rubbish will need to be removed from the venue and disposed of appropriately at the end of your hire. This is including all areas used by your arranged 3rd party suppliers.

 

Can we use a smoke/haze machine?

Unfortunately, no. this is due to our fire regulations at the venue.

 

Are we allowed candles?

No naked flames are permitted within the venue (with the exception of birthday candles)

 

Is there disable access to the venue?

Yes there is. All rooms on the ground floor are accessible for wheelchairs; there is a lift to enable access to the first floor (museum) and lower ground floor (Main Hall).

 

Are there car parking facilities available at the venue?

Bourne Hall has an onsite pay and display car park. There are a number of other car parks in the village also.

 

Can we hire sections of the park as part of our hire?

Unfortunately not. As the park is a public accessible space we cannot offer any dedicated use of this area as part of a booking in the venue.

 

Do you have technical facilities at the venue that we can use during our hire?

Yes we do, Banqueting suite and Main Hall offers a surround sound system which is BLUETOOTH/CD/MP3/AUX compatible, projector and screen as well as handheld and hands free mic.

If you are hiring the studio or rose room we may be able to provide portable PA equipment – please speak to a member of the team for more information

 

We are a charitable organisation, are we able to discuss the hire charges?

Please contact us to discuss this further.

 

Can we hire rooms on a regular basis?

Yes of course (subject to availability). Please contact us to discuss this further.

 

Can we display leaflets promoting our event, at your venue?

Yes (subject to space availability). Please contact us to discuss this further.